Frequently Asked Questions

General

Pricing and Payment

Courses and Exams

General

1. How many exam questions do you have?
We currently have over 750 exam practice exam questions and we continually update and add more.

2. What sections do your questions cover?
Our questions cover all sections of the BCBA exam. (Sections A-K).

3. How do I contact your company?
You can get fast support by starting a chat with one of our live support agents Monday - Friday 8:00am - 4:30pm PDT or by creating a support ticket. We're here to assist you however we can!

Pricing and Payment

4. How much are your exams?
Our exams are VERY affordable. We offer a monthly unlimited membership for $29.99 that allows you to take as many exams as you want.  You can also sign up for a discounted, yearly membership for $299

5. What payment methods do you accept?
We currently accept Visa, MasterCard, American Express, and Discover. We do not accept checks or Paypal at this time.

6. Is the website secure? Is my information secure?
Absolutely! Our website is monitored 24/7 for security issues. All financial transactions are made over a secure SSL (Secure Socket Layer) connection proving point to point encryption from your computer to our server. Financial information is sent directly to the payment processor and is not stored in any way.

7. Can I get a refund if I'm not satisfied?
If a purchase is made and no exam was taken you will have 30 days to request a refund on the current months charge.

Courses and Exams

8. How long does it take to complete an exam?
For the larger exams, you'll have up to 4 hours to complete them.  For smaller exams, you'll have 30-60 minutes depending on the number of questions.

9. What happens if I fail the exam?
There is no pass/fail for the exams since they are intended for study. Once you complete the exam you will be able to review how you did.  The exam results are broken down by section so you can see which sections you need more work on.